Privacy Policy — The Maltsters, Ranworth

Last updated: 21/09/25

The Maltsters, Ranworth (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Information we collect

When you make a reservation or contact us through our website, we may collect:

  • Your name

  • Your email address

  • Your phone number (optional)

  • Reservation details (such as date, time, and number of guests)

2. How we use your information

We use your information only to:

  • Confirm and manage your reservation

  • Respond to enquiries you send us

  • Contact you if we need to make changes to your booking

We do not use your details for marketing unless you have explicitly given us permission.

3. Legal basis for processing

We process your personal data because it is necessary to provide the service you requested — namely, to handle reservations and enquiries. This is considered a “contractual necessity” under UK GDPR.

4. Sharing your information

We do not sell, rent, or trade your personal data.
We will only share your information if required to do so by law.

5. Data storage and security

  • Your information is stored securely.

  • We only keep your data as long as needed to provide the service or meet legal requirements.

  • Once no longer needed, your personal data is deleted securely.

6. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Ask us to correct or update inaccurate information

  • Ask us to delete your data

  • Restrict or object to how we process your data

To exercise these rights, please contact us using the details below.

7. Cookies

Our website may use basic cookies that are strictly necessary for it to work (for example, to remember your session).
We do not use cookies for tracking, analytics, or advertising.

8. Contact us

If you have any questions about this Privacy Policy or how we use your data, please contact us at:

[Insert contact email address]
The Maltsters, Ranworth, Norfolk, NR13 6AB

If you are not satisfied with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.